RETURNS AND EXCHANGES POLICY


MADE FRESH FOR YOU • OUR ZERO-WASTE COMMITMENT

Every Natura Nation piece is printed fresh when you order it. Because each piece is made for you, we prevent backstock, textile waste, and overproduction. Exchanging for a different size requires creating an entirely new piece, so if the size isn’t right, we’ll help you get the new size you need with a Fit Credit toward your replacement order. Hassle-free: with no returns needed, keep the original to wear, gift, or donate.

WRONG SIZE? KEEP IT, PASS IT ON, GET A FIT CREDIT.

Meet your Fit Credit. Keep the piece you have (wear it, gift it, or pass it on) and apply your Fit Credit toward a new order for the same design and color in the size that fits you best. One Fit Credit per customer, per garment type.

Fit Credit for Adults, taken off your new order:

·   $10 off a tee

·   $12 off a sweatshirt

·   $15 off a hoodie

 Fit Credit for Kids & Youth, taken off your new order:

·  $7 off a tee

·  $9 off a long-sleeve tee

·   $10 off a sweatshirt

·  $11 off a hoodie


HOW IT WORKS

1. Contact us: Email support@naturanation.com within 30 days of delivery with your order number and the size you’d like.

2. Get your Fit Credit: We’ll email you a one-time code. Enter it at checkout when placing a new order for the same design and color in the size you need. Your Fit Credit will be deducted from that order. Your code is valid for 14 days.

3. One per customer, per garment type: Each customer may receive one Fit Credit per garment type: tee, long-sleeve tee, sweatshirt, or hoodie. For example, you can receive one hoodie Fit Credit and one tee Fit Credit, but not two hoodie Fit Credits.

4. Shipping: Standard shipping with tracking applies to the replacement-size order, with free shipping on U.S. orders over $125.

5. No return needed: You keep the original piece. No need to send anything back. Save the cost and hassle of return shipping.

 

MISPRINTED, DAMAGED, DEFECTIVE, OR INCORRECT

Something isn’t right? No worries, we’ve got you covered. Simply email us at support@naturanation.com within 30 days of delivery with a photo of the issue and, where applicable, a photo of the packing slip, and we’ll reship a replacement at no cost to you. No return needed. Hassle-free.

REFUNDS

Need a refund instead? Here’s how it works:

1. Contact us: Email support@naturanation.com within 30 days of delivery, and we’ll send you return instructions and our Canadian return address.

2. Condition: Items must be unworn, unwashed, and in their original condition and packaging.

3. Return shipping: Returns ship to our headquarters in Canada. Return shipping, customs, and duties are the customer’s responsibility, and we do not provide return labels. We recommend using a tracked service to ensure proper tracking and delivery.

4. Refund: Once your return arrives and is inspected, we’ll issue your refund to the original payment method, less the $9 restocking and processing fee. Applicable sales tax on the item is refunded. Original shipping is not refundable.

5. Processing: Refunds usually appear within 3–5 business days of approval, depending on your bank.

SALE & SPECIAL-PRICE ITEMS

· Less than 20% off: Eligible for a Fit Credit if you need a different size. Refunds are not available on discounted items.

· 20% off or more: Items purchased at 20% off or more are final sale and are not eligible for refunds or Fit Credits.

· Final Sale: Items marked "Final Sale" are not eligible for refunds or Fit Credits.

GIFTS

Either the original buyer or the gift recipient may request a Fit Credit. Any Fit Credit issued for a gift counts toward the original buyer’s one Fit Credit per garment type.

GIFT CARDS

Gift cards are not refundable. All gift card sales are final. There are no additional processing fees and no expiry dates. Gift cards can be used at any time.

BEFORE YOU ORDER

· Find your best fit: Check the size chart and the Fit & Fabric tab on each product page. Questions about fit? We’re happy to help.

· Check your address: Double-check your shipping address during check out before ordering.

· Color appearance: Colors may appear slightly different depending on your screen settings.

WHEN IT ARRIVES

· Opening your package: Take care when opening your package and avoid cutting through the packaging with scissors or blades. Damage caused by cutting tools is not covered.

· Print pre-treatment: You may notice a faint square around the print when your piece arrives. This can happen from the pre-treatment used during printing and is normal. It will disappear after the first wash.

QUESTIONS?

Email support@naturanation.com with your full name and order number.