REFUND POLICY

REFUND AND RETURN POLICY

 

Tips To Avoid Returns

  1. Please refer to the size charts on each product page before ordering. If you have any questions or can't find the size charts, feel free to contact us for assistance. We're here to help!
  2. Please double-check your shipping address and order details upon receiving your confirmation email. If you find any errors, please contact us immediately. We'll do our best to update your order, but please note it's not guaranteed.
  3. Please consider fulfillment and shipping times before ordering, as listed on product pages. Ensure accurate timing, especially for events or special occasions. While we strive to ship promptly, delays by shipping carriers can occur beyond our control.
  4. Please avoid using scissors or blades when opening your package to prevent damage to the garment inside. Damage caused by cutting tools is not eligible for refunds or replacements.
  5. Colors may vary slightly from what you see on screen to real life due to differences in monitors and settings. We accurately name colors on our product pages to reflect their real-life appearance.
  6. Occasionally, a slight square discoloration may appear around the print area due to pre-treatment for print quality. This is normal and not a defect. Washing the garment as instructed will remove it. Please refer to the wash care instructions in your package.

 

Refunds & Returns

 

  1. CLAIMS

Any claims for misprinted, damaged, defective, or misplaced items must be made within 3 weeks of receiving the product. We ensure top-notch quality with a rigorous 3-step check before shipping. Should a damaged or mislabeled item slip through or get damaged in transit, we take full responsibility and will gladly provide a free replacement—we've got you covered!

For packages lost in transit, claims must be submitted within 4 weeks of the estimated delivery date. Errors on our part are covered at our expense. If you notice any issues with your order, please contact us promptly.

 

  1. RETURNS

Returns for misprinted, damaged, defective, or misplaced items must be in new, unworn, and unwashed condition, and in the original packaging to be accepted. Items not meeting these criteria or marked as non-returnable will be denied. Natura Nation™ does not cover shipping charges for returns.

We offer free returns only for defective apparel or incorrect items. If eligible, return costs will be reimbursed directly to your account upon receipt of a standard postage receipt. All returns require an approval number (RMA) from our agents. Please contact us before shipping your return for instructions. Unidentified returns will be donated to charity after 4 weeks.

To process your return, include the original receipt or proof of purchase (order number). Returns may take up to 7 working days to process.

 

  1. REFUNDS (if applicable)

Once we receive and inspect your return, we'll email you to confirm its arrival, unless directed otherwise by our team. We'll also notify you of the approval or rejection of your return/refund. If approved, refunds are processed promptly and credited to your original payment method within 2-5 business days, depending on your financial institution.

 

  1. LATE OR MISSING REFUNDS (if applicable) 

If you haven’t received your refund yet, please check your bank account first. Then contact your credit card company, as it may take time for the refund to be officially posted. After that, contact your bank, as there may be additional processing time. If you've completed these steps and still haven't received your refund, please reach out to us at support@NaturaNation.com

 

  1. SALE ITEMS (if applicable)

Only regular priced items may be returned, unfortunately, sale items cannot be refunded and all sales are final.

 

  1. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

 

  1. WRONG ADDRESS

If the courier deems the address provided insufficient and returns the shipment to us, you will be responsible for reshipment costs after we confirm an updated address with you. Please ensure your shipping address is accurate to avoid delays or returns. It's your responsibility to provide a correct shipping address.

 

  1. UNCLAIMED ORDERS

Unclaimed shipments (e.g., from customs or refused/returned by the customer) are returned to our facility. You will be responsible for the cost of reshipment (if applicable). We will hold the order for 28 days at no charge. After this period, any unclaimed orders not reshipped will be donated to charity.

 

  1. RETURN OF SEALED GOODS

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

  1. BUYER’S REMORSE

We print on-demand and only produce items we get an order for, avoiding textile waste from overproduction. Requesting a new or a different item would mean producing an entirely new product. We do not refund orders for buyer’s remorse.

 

  1. SIZE EXCHANGES

If you've recently placed an order and need to change the size, please contact us promptly. We'll make every effort to accommodate size changes before production begins, but we can't guarantee it. Incorrectly ordered sizes are not eligible for refunds or exchanges. Our made-to-order printing and embroidery model ensures zero waste policy by producing items only when ordered. Exchanging for a different size requires creating a new product, so you would need to place a new order at your own expense. Please refer to the size charts on our product pages before ordering. If you have any questions about sizing, feel free to contact us anytime—we're available 24/7 to assist you.

 

  1. NOTE FOR EU (European Union) CONSUMERS 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Natura Nation™ reserves rights to refuse returns at its sole discretion.

 

SHIPPING

Product Returns: Important - To return your product, please contact us before in order to receive the exact shipping address of the facility near you. We work with 8 production facilities worldwide therefore receiving the right shipping address is crucial. You Must receive your RMA number as well. We don't accept returns without an RMA number. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For Mail inquiries Only: 5020 Macdonald Ave, suite # 401, Cote St-Luc, Quebec. H3X 2V5, Canada. We don't accept packages at this address! For faster service you can also email us directly at Support@NaturaNation.com

For Packages Only: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273, USA

Please don't hesitate to Contact Us for any inquiries that you may have or visit our Frequently Asked Questions section for more company information.